Privacy policy

Effective 2026-09-19.

What we collect

• Your account details (name, email, country) and your family's settings.
• Your parent's details you add: name, WhatsApp number, language, medicines, contacts, and — only after they consent — their check-in replies, readings, reports and messages.
• Payment status from our payment providers. We never see or store full card numbers.

Consent

Your parent must agree on WhatsApp before we send daily messages or store their replies. They can reply STOP at any time. Local contacts are messaged only for alerts.

How we use it

• To run check-ins, reminders, calls and alerts.
• To read reports and readings and show trends to the family members you invite.
• To arrange orders you approve with labs, pharmacies and doctors — sharing only what that partner needs.
• We do not sell data and do not use health data for advertising.

AI processing

Some messages, photos and reports are read by an AI model on our servers to extract readings and values. Only the minimum needed is sent, requests are logged, and outputs never include a diagnosis or dosage advice.

Storage and security

Sensitive fields such as phone numbers and addresses are encrypted at rest. Files are stored privately and shared only through short-lived links. Access by our staff is logged.

Your choices

• Download or delete your account from the app. Deletion removes personal data after 30 days, except records we must keep for payments.
• Contact care@athnova.in with any request.

Processors

Meta (WhatsApp Business), Twilio (calls), Anthropic (AI processing), Cloudflare (file storage), Resend (email), Dodo Payments and PayPal (payments), Google (sign-in). Partners for orders you approve receive only the details needed.